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You have some good points, but most (if not) all have been covered numerous times before. I feel no need to answer the same thread dozens of times on the same subject.
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The thing is those topics are here and there for dozens of times,but we hardly see any response from you,archangel.
Is there nothing else can you do except give patch release date and some ES event announcement? There has never been any thing related with complain about balance issue or bugs get an answer from the ES community manager archangel.
You may feel there is "no need to answer the same thread dozens of times on the same subject" but you should answer those threads at least once. Did you? You can say you dont know about program and art thing.That's not your fault.But your job is communication.You need to bring the information back and forth between the community and ES testers, designers and programmers.From this or other posts,we know you or others bring the information from fan sites back to ES.But man,do you think communication should have 2 directions? Shouldnt you also bring what ES think back to community? Have you ever thought about why those topics are brought up again and again? Isnt it that all those topics were never answered? People dont know what's ES's reaction,people even dont know if ES knows those discussion(you said you knew,ES knew,but forumers dont know because there is no response from ES).
Have you read a post on MFO? That title described how well you have done your job.
Link here:
http://www.mrfixitonline.com/readTopic.asp?hdr=&PostingId=1495866&s=21&Anchor=Post1496321#Post1496321
On the contrary, we have another ES guy,Matty. As he said he is the testing guy but not on balance testing.His job has nothing to do with communication. However,I did get more information from Matty than you,archangel.
I get information about what ES think about some balance issues.I get information from matty that something were by design and hard to be changed,or something is in progress,or others need to tested yet.We know ES will reset cheater's rating after Matty posted.Most issues about forum giveaway prize were solved by matty,though in my mind you should be the person. I get much quicker and more useful response from Matty, the tester, than from you,the communication manager.While Matty was on his vacation,the whole community got nothing from ES.It made people think ES has made enough money from AOM/Titan so ES dont need to support commnuity any more.
As a single person,you may feel there is no need to do this or to do that.As an employee who get paid for communication,you should response.
I am one of the ES supporter.In a lot of posts where people flame ES,I defend ES.But for you archangel,I think you failed to do a good job.