Having some trouble playing online? Look no further!
- How do I use ESO (Ensemble Studios Online)?
- What's the quickest way to get into a multiplayer game?
- But can I get into a quick game with my friends?
- How do I keep track of my friends online?
- How does the ratings system work?
- Can I send private messages to my friends?
- Can I create more than one user name?
- When I search for a game, it just searches and searches but never finds anyone. What's wrong?
- I get an error 20 when trying to log in! Help!
- I get an error connecting to ESO when I try to log in or create an account.
- What do I need to do to play AOM behind a router or firewall (such as those commonly used with DSL or cable modems)?
- What ports does AOM use?
- I want to play the game behind my home network with multiple computers. Can I do that?
- Will ESO work if I have multiple network cards?
- Can I use DirectIP behind a NAT, router or firewall?
- I'm still having trouble connecting. Could my virus scanner be getting in the way?
- I’m having graphics problems, is my video and sound hardware supported?
- I get a “Stats Error: 2,4” sometimes when a game completes, what is this?
- After games I get "Error connecting to ESO stats server" How do I fix this?
- I didn't find the answer to my problem, who do I contact for support?
First of all, try it a couple of times before you give up. Right now our autopatch server is a bit saturated and it can occasionally give you a failure if it's overloaded. We'll be fixing this VERY soon, don't worry.
If you receive an "Error connecting to ESO." then that means that AOM is unable to even access the main ESO webpage from inside the game. Double check for anything that might be getting in between AOM and ESO, such as proxy settings, firewalls, or virus checkers. Finally, you might have spy-ware or advertising software secretly installed on your machine that is getting in the way. Some programs such as Kazaa and imesh install these programs without the user's knowledge. A great program to scan for and remove these programs is LavaSoft's AdAware ( www.lavasoftusa.com/aaw.html - click Downloads at the top.) This program will scan for any spy-ware on your system and clean it off automatically.
Make sure your windows clock is set to the correct date and time. If it is set to a date earlier than October 2002, you may experience problems connecting to ESO.
What do I need to do to play AOM behind a router or firewall? (such as those commonly used with DSL or cable modems)AOM has been designed to work with routers and firewalls as transparently as possible. In most cases, AOM will work best if your router is in its default configuration with no additional setup (no DMZ or static ports required.) However, an *important note* is that you need to upgrade your router to the latest firmware/driver. For instance, if you have a LinkSys router, go to www.linksys.com to download and install the latest driver for your device. Please make sure you restart your router (cycle the power on it) and restart your computer after installing the updates.
If you have a US Robotics router, firmware/driver updates can be found here: http://www.usr.com/support/s-main-menu.asp
If you are running a firewall (such as ZoneAlarm, ZonePro, etc), AOM will try its best to play through it if possible, but it may sometimes be necessary to open up a port. AOM uses UDP port 2300 and 64520 for all its in-game traffic, so you can open these port (bi-directional) if your firewall is blocking game traffic. If your firewall doesn't support port configuration, you can also try temporarily disabling it. You do this at your own risk, of course.
Where XXXX is the port you want the game to use for all its
- You can also try putting your machine on the DMZ, but this should only be a last resort as AOM was designed to work without the need for a DMZ setting.
(replace X in the line above with the number of the machine, so for instance machine 1 would have hostPort=2301, machine 2 would have hostPort=2302, etc)
Note you need a CD-KEY per machine playing simultaneously online. You can still play an LAN game with just one CD-KEY though.
AOM was engineered to be played over ESO if you are using a NAT, router, or firewall. AOM games played over DirectIP (non ESO) require a direct internet connection and do not officially support these network devices. If you are trying to set up a DirectIP game behind a NAT, firewall or router, and your machine has a "fake" IP address (such as 198.something or 10.10.something) you will need to plug your machine directly into the internet so that you have a "real" external IP address before attempting the DirectIP game.
The best suggestion is "Just use ESO and everything will work automatically."
The rest of this answer only applies to advanced users who cannot or don't want to use ESO and would rather use the DirectIP connection type behind a router or firewall.
If you need to use DirectIP with a router, the best way to ensure that it will work is to set up your AOM client machine with a real internet IP rather than an internal address (in other words, have your client machine plugged directly into your internet conncetion.) If your router is incapable of setting this up, you can also try statically mapping UDP port 2300 (bi-directional) to the client machine (set this up in the router.) You can also try setting up the client machine on the "DMZ." Finally, when you go to connect to another AOM user over DirectIP, make sure you type in the external IP address of the router rather than the "fake" internal IP address that it may assign to your client machine.
Unfortunately, many ISP's actually put you behind ANOTHER hidden router/firewall/NAT on their end, and so the external address you think you have may not actually be a real external IP address. Another avenue you can try is switching who is hosting the game and trying to connect in the other direction.
All that said, with today's internet connections (which typically involve all sorts of firewalls, NAT's, routers, switches, etc) it is best to just use ESO (Hey, it's free!) and let the servers work their magic on your connection. In most cases AOM will be able to find a pathway through all of those devices and connect you up to other players without requiring any additional configuration on your part.
Go to Windows Update (http://windowsupdate.microsoft.com) and/or your system manufacturer’s web site to obtain the latest drivers.
The following Cards are not supported:
3D Labs Permedia 1
3Dfx voodoo rush dual plane
3dfx voodoo rush single plane
3dfx voodoo banshee
3dfx voodoo 2
ati rage pro
ati rage ii
ati rage ii+
ati rage iic
ati rage lt
ati rage mobiliity m/m1/p
ati rage lt-pro
cirrus logic cards
chromatic research cards
matro maillennium ii
nvidia riva 128
oak technologies cards
S3 Savage 2000
Tseng Labs Cards
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